Last updated: 17 March 2026 · Version 1
Welcome to K-Tech Solutions (accessible at k-techsolutions.co.ke), operated by Karare - Tech Solutions ("we", "us", "our", "the Company"). By accessing or using our website, creating an account, placing an order, or interacting with our WhatsApp AI chatbot, you agree to be bound by these Terms & Conditions ("Terms"). If you do not agree to these Terms, please do not use our services.
These Terms constitute a legally binding agreement between you ("Customer", "you", "your") and Karare - Tech Solutions. Please read them carefully before using our platform.
TEST
To create an account and purchase Products on the Platform, you must:
We reserve the right to suspend or terminate any account that contains false or misleading information, or that is used in violation of these Terms.
All prices on the Platform are displayed in Kenya Shillings (KES) and are inclusive of applicable taxes unless otherwise stated. Value Added Tax (VAT) at the prevailing rate is applied at checkout.
We make every effort to ensure product descriptions, images, and prices are accurate. However:
When you place an order, you are making an offer to purchase the selected Products. We will confirm acceptance of your order via email or SMS. We reserve the right to decline any order for any reason, including but not limited to stock availability, pricing errors, or suspected fraud.
We accept the following payment methods:
All payments must be made in full before or upon delivery. Orders are only processed once payment has been confirmed.
We deliver Products within Kenya. Delivery fees and estimated timelines vary by zone and are displayed at checkout. Delivery timelines are estimates and not guaranteed. We shall not be liable for delays caused by factors beyond our control, including but not limited to weather, traffic, carrier delays, or force majeure events.
It is your responsibility to provide an accurate delivery address. Additional charges may apply for re-delivery attempts due to incorrect addresses or failed delivery attempts where you were unavailable.
We do not accept returns on purchased Products. All sales are final. Please carefully review product details, specifications, and compatibility before placing your order.
Products sold by K-Tech Solutions may carry a manufacturer's warranty. Warranty terms and duration vary by product and manufacturer. To make a warranty claim:
Warranty does not cover damage caused by misuse, accidents, unauthorised modifications, water damage, or normal wear and tear. Software-related issues, including but not limited to operating system errors or app compatibility, are not covered unless the device is determined to be factory-defective.
The wishlist feature allows you to save Products for future reference. Adding a Product to your wishlist does not guarantee its availability, price, or continued listing on the Platform. Prices and stock levels may change at any time.
Customers may submit reviews and ratings for Products they have purchased. By submitting a review, you agree that:
We offer an AI-powered chatbot service via WhatsApp to assist you with common queries, product information, order status, and general customer support. By using the AI Chatbot, you acknowledge and agree that:
During account registration, you may opt in to receive marketing communications. If you consent, we may send you promotional messages about new products, deals, offers, and updates via:
You may withdraw your consent and unsubscribe from marketing communications at any time by:
Opting out of marketing communications does not affect transactional messages related to your orders, account security, or service updates.
If you add Products to your shopping cart but do not complete the purchase, we may send you reminder notifications via email to help you complete your order. These are transactional in nature and are sent as part of our service. You may opt out of abandoned cart notifications by contacting us.
You are responsible for maintaining the confidentiality of your account credentials, including your password. You agree to:
We implement session management and security measures to protect your account, including session timeouts, CSRF protection, and OTP verification. However, we cannot guarantee absolute security and shall not be liable for unauthorised access resulting from your failure to safeguard your credentials.
All content on the Platform, including but not limited to text, graphics, logos, images, software, product descriptions, and the overall design and layout, is the property of Karare - Tech Solutions or its content suppliers and is protected by Kenyan and international intellectual property laws.
You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from the Platform without our prior written consent.
When using the Platform, you agree not to:
To the fullest extent permitted by the laws of Kenya:
You agree to indemnify, defend, and hold harmless Karare - Tech Solutions, its directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including legal fees) arising from your use of the Platform, violation of these Terms, or infringement of any third-party rights.
In the event of any dispute arising from or in connection with these Terms:
These Terms shall be governed by and construed in accordance with the laws of the Republic of Kenya, including but not limited to the Consumer Protection Act 2012, the Kenya Information and Communications Act 1998, and the Data Protection Act 2019.
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.
We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting the revised Terms on the Platform with an updated "Last updated" date. We may notify you of significant changes via email or a prominent notice on the Platform.
Your continued use of the Platform after any changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.
If you have any questions or concerns about these Terms, please contact us: